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And then it could have been trashed by some intern and that be that. Or maybe I'd get a letter back apologizing and promising it would be looked into.
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Address the letter(s) to Mr. Lander, Mr, Quandahl, Mr. Howard, and/or Mr. Sipes. Trust me - it will reach the proper desk(s).
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At least this way the people who have read the thread know about my experience.
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Right - and the people who have read your complaint can do exactly NOTHING for you.
Straight up dude, if you don't have the scrotal fortitude to address this problem with the people who have the ability to make it right for the next person, don't bother posting about it anonymously on the internet.
Randy