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Generally, the complaint is just that it has a stiff trigger.
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Not generally that is the complaint
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Can we fix that? What was SW thinking?
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Yes. Who knows. Initially they infringed on a bunch of Glock patents and were successfully sued.
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Why has SW not offered a fix or a later model with the fix?
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Send it to them and they can make the trigger pull better. I don't know why they still leave the factory with crappy trigger pulls. Why does Smith have locks on revolvers and mag disconects...lawyer stuff. If they can fix the crappy trigger pull why not just go ahead and make them that way?
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Was this intentionally made like this? If so, why?
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Probably think they are making their products safer and limiting their liability with all of these lawyer approved devices.