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I believe you can reset the polarity by stroking with a strong magnet. Anyone tried this?
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Never done that stroking thing. But if you think it can be done. Why not. After all your compass in its present condition you'd be better off carrying a sextant.
Since your compass only had a 1 year warranty. I would just pitch it and buy another. I've used one of their Fish Eye compass's for a few years now without any problems. But I indeed have seen a compass or two over the years get bounced off the side of trees and left where they landed for future historic discovery.
S/S