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I would say additionally, though, . . . should you have an "equipment fault", . . . that results in a false alarm, . . . make your alarm company that installed the thing good for it.
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Absolutely.
My alarm system is CPI. They have a microphone/speaker talk-back system. When my alarm goes off, they listen through a whole-house microphone for about 15 seconds. Then they come through on the speaker and ask for a name and password. Any wrong answer sends the police immediately. If I am home, I can speak to them from any room in the house and be clearly heard. I also have strategically-located keypads with "panic buttons" that respond LEOs immediately. No phone calls necessary. A slight improvement, I believe.