I give them a big thumbs up! The first time I field stripped my pf-9 I did not hold down the barrel as hard as I should have as the manual indicated. The slide locked up halfway back and I freaked that I screwed up a brand new gun or had to ship it back for service. I called customer service and was greeted by a very pleasant women who listened to my problem and said "oh,you need to speak to ..., I'll transfer you." She connected me to someone that I can guess as one of their gunsmiths. It rang like once or twice. I rattled off what I did. He rattled off some instructions back, told me to rack it twice and said that should do it. I thanked him and he said "have a nice day." This whole process took no more than 60 seconds and no one stopped me to ask any details like date of purchase, serial number, name, contact info or anything. It was just pure customer service.
