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Unless you live in a huge city, your local county or small town dispatch office may only have two or three people working at one time.
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Do you know WHY they have one or two dispatchers? Because they only have one or two emergencies in a shift, generally. Or maybe 5 or 6, but almost never enough to keep two dispatchers tied up at the same time.
The vast majority of 911 problems I have seen are in large metropolitan areas with God only knows how many dispatchers and the reason they're busy is because of people calling 911 because their neighbors stereo is too loud.