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I've had mixed results w/Natchez but mostly good. I had a large heavy box sent to me that IMO was too lightly packed and burst open loseing some bulk-pack slugs and damaging some ammo boxes. Natchez made it good right away. I called Natchez and explained my thoughts about the packaging after consulting with the UPS route driver (he agreed I should complain about the packaging) and apparently it was well received.
on the other hand their 'handling/shiiping fee' seems excessive IMO.
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