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I would not put that gun in the NIB category. That gun may never have been fired, but those drag marks on the cylinder tell a story. Leaving aside, for the moment the other finish blemishes, the drag marks on the cylinder say NOT NEW to me.
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Those drag marks caught my attention right off too.
There really is something funky going on with that "new" gun.
At this point, I don't want S&W to fix it, I want my money back from the gun shop who sold it as new because even if it were never fired, that is not a new gun.