Here's an email chain I promised this person from Uncle Mike's (holsters, etc.) I would be posting here. As promised, I'll also post any follow-up I receive Monday (or thereafter). Note that I purchased the holster online at their site on Tuesday, July 2. (I just received a response to my first email to them today.)
=========================
Dear Kim:
That is not at all satisfactory. You're telling me that you can't ship a product for 2 weeks because of inventory!? And I notice that a full 4 days passed before you even bothered to answer my mail. Moreover, when I called your offices a few days ago, I was informed that your online ordering service sends no shipping notice as a rule. I hope that the person to whom I spoke was misinformed. If not, these practices are examples of terrible customer relations! I really think that you should consider shipping this product to me overnight at your company's expense as consideration for having delayed shipment for so long.
Know this: I will be making this experience known to all five of the shooting-related online discussion groups to which I subscribe. Your handling of the matter from this point forward will probably affect the decisions of many of the readers of my story. Is Uncle Mikes a good company overall who made one blunder but owned up to it and did right by a customer wronged, or are they more concerned about a few bucks now than, perhaps, many future purchases by this and other potential online customers in the future? What shall I tell them? I'll know by Monday, I suppose. If you reply to this message with a Fedex/UPS tracking number telling me to expect my package Tuesday morning, you will have impressed hundreds (perhaps thousands) of potential customers. If you do not, you will impress them, too, albeit in an altogether different way. Your call.
--- Kim BURLISON <
[email protected]> wrote:
> We have just finished up inventory. We have your holster in stock and it should ship out
> beginning of next week. Sorry for the delay.
>
> >>> SHAWN STONE <
[email protected]> 07/08/02 06:10PM >>>
> Hi, folks.....
>
>
> Any way of knowing the ETA of this holster? I haven't received it yet, and I haven't
> received
> a shipping email, either.
>
> Thanks,
> Shawn (
[email protected])
>
>
> Note: forwarded message attached.
>
>
> =====
>