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I had sent them a email and then called as well the next day. I had read about the great service. My father in law gave me a jr3 press and the handle is bent just above the threads. Explained it to the lady on the phone and was told that since I was not the original owner that there was no warranty on the press. I guess it really depends who you get and how much info you give. I didn't think it would be a problem telling them. I read about a guy that found his press in a scrap yard told them that, and no questions asked sent him the parts it was missing. Oh well.
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