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Granite is the only company that I'm aware of that still builds gun safes in the sub $1,000 range here in the US. Most of the other companies import their lower end lines.
We do a lot of warranty work for the various safe manufacturers, and I will say that most of them do treat their customers well.
If you actually read the warranties most of these companies offer, the locks are not covered. The lock warranty is covered by the manufacturer of the lock, which is well expired in your case. I would say you were very lucky that they decided to cover the expense, although I've heard of them doing it before.
In this business it is common knowledge that all electronic locks will fail. When they fail, they will need to be drilled. Anybody who offers a lifetime warranty on an electronic lock is a fool.
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