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and if he tries to shoot 3" or 2 3/4" it doesn't cycle.
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Many shotguns have that issue unless an adjustment is made to the gas system - either changing something, reversing something, etc.
One gun I know that doesn't have that issue is the Beretta A400 Xplor; otherwise, using a 3.5" shell in a gun whose gas system is set up for light target loads would batter it to pieces in short order - maybe that is the issue your friend is having??