If they dont charge till they ship.....I can live with that. In fact I have some 8mm backordered but no charge till shipment. I was notified within 4 days of the problem via mail. I have gotten my ammo within 7 business days from them
sometimes less. They also had posted on thier website that the shipment was expected to be recieved by a date but when it didnt come they mailed me,
All this was done by ordering over the internet without exchanging words.....
If they refuse to give you a credit call your credit card company, they will take care of the problem.