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I dont mean to criticize after the fact, but might you have just returned the rod to the store you purchaced it from? I have, and am sure many others have also, purchaced a product that they thought would work, and didnt, only to return it to the retailer
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That's what I would do too. If this complain is about gun, then I can understand if the store won't take it back. Some people. Just take it back and get it fixed.