Rich,
After reading your post I would suggest that you call Blade-Tech and talk with Tim Wagner or Victor Kelly (don't settle for anyone less). I am sure that they do not want you to be unhappy with their products or their service. If they knew you were not satisfied they would be helpful. The phone number is: 253-581-4347. Tim's personal e-mail address is:
[email protected] Give it a shot and let us know what happens.
[This message has been edited by Scott Evans (edited 12-09-98).]