I think manufactures don't want to listen to a customer's analysis of a malfunction. I've had to send stuff in, sometimes twice, only to have it come back with the same problem. That's why I trust skilled gunsmiths. They listen and they can interpret what you are saying and act on it. But it irks me that I have to send it into somebody else instead of the original manufacturer taking care of it. This is a problem that extends beyond the gun world, too.
Some companies, FourSevens, Cold Steel, Springfield Armory, are responsive and generous. KWA (airsoft), Arsenal, EAA, blows.
|