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I read through this one and have given it a lot of thought, and I think the biggest lesson learned is that he should have acted at the first sign of trouble. When he saw the guy approach with a gun at his side, if he would have quietly, but very quickly moved back into the office, he would have had the upper hand on the situation. But, then again, he probably had 1-2 seconds in which to make that decision, and I can't say I would have acted either.
However, when I do get alarmed and a situation starts to seem fishy, I've learned to just leave, fast. I've decided that there's no rational reason to stick around to find out if anything is about to happen. I've done this at gas stations where I just stop pumping and leave in a hurry if something doesn't seem right. Have I avoided any possible problems? Maybe, I don't know. But, I think we have intuition for a reason, and there's no reason to not listen to it.
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