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arizona98tj,
I'm sorry to hear you're having problems with your Pro Ears, but please help me understand the problem. How did the hearing loss come from the Pro Ears? When did you purchase the product, and what model are we talking about?
The suggestion to send you a new headband is not uncommon, but short of understanding what you are truely experiencing. The headband is an important feature in overall preformance simply because of the pressure needed to form a solid seal around your ears, so the person you spoke with evidently determined you were experiencing a loose fit. This was likley a fialure to completely understand your issue.
That said, I would ceretainly like to not only understand your situation, but hopefully find some resolve as well.
Best regards,
Bill
Ops Manager - Pro Ears.
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