The Firing Line Forums - View Single Post

mbopp · June 7, 2011, 01:15 PM

I've had RCBS (and Redding) ship me a few small parts gratis.
Here's the latest: I have a primer arm from 1980 or so on my Rockchucker, it's the old style where the plugs are held in by a set screw. I must've torqued it too much because the primer arm cracked at the plug hole.
Yesterday I emailed RCBS about it. Within a few minutes I had a reply asking for some more info, and a few minutes after that I had another reply that they were sending a replacement under warranty. Total elapsed time: less than 30 minutes!

June 7, 2011, 01:15 PM	#35
mbopp Member Join Date: March 6, 2010 Posts: 50	I've had RCBS (and Redding) ship me a few small parts gratis. Here's the latest: I have a primer arm from 1980 or so on my Rockchucker, it's the old style where the plugs are held in by a set screw. I must've torqued it too much because the primer arm cracked at the plug hole. Yesterday I emailed RCBS about it. Within a few minutes I had a reply asking for some more info, and a few minutes after that I had another reply that they were sending a replacement under warranty. Total elapsed time: less than 30 minutes!