The Firing Line Forums - View Single Post - Displeased with Federal's response after ammo problems

Erich · March 11, 2013, 04:24 PM

No kidding.

You've seen all the correspondence, LE-28. The Federal email came from an anonymous address: Anoka Prodserv <[email protected]>

Thank you all for your kind replies. (reynolds357, you cracked me up.) Before I went to law school, I did my time behind the counter of a gun store and in customer service - I remember well the magic words, "I'm so sorry that happened to you. That is not at all the experience that we want for our customers. How can I make it right for you?" You know, the kind of response you get from pretty much any CS person involved in any way with the reloading hobby.

A friend on another forum knows people and offered to put me in touch with the bigwigs at ATK. That's not really the point, though: I'm not really looking to be made whole or to help Federal rehabilitate their image at this point, just wanting to let fellow 'loaders know what sort of response they can expect if they encounter such issues.

March 11, 2013, 04:24 PM	#14
Erich Senior Member Join Date: January 8, 1999 Location: Albuquerque, NM, USA Posts: 2,543	No kidding. You've seen all the correspondence, LE-28. The Federal email came from an anonymous address: Anoka Prodserv <[email protected]> Thank you all for your kind replies. (reynolds357, you cracked me up.) Before I went to law school, I did my time behind the counter of a gun store and in customer service - I remember well the magic words, "I'm so sorry that happened to you. That is not at all the experience that we want for our customers. How can I make it right for you?" You know, the kind of response you get from pretty much any CS person involved in any way with the reloading hobby. A friend on another forum knows people and offered to put me in touch with the bigwigs at ATK. That's not really the point, though: I'm not really looking to be made whole or to help Federal rehabilitate their image at this point, just wanting to let fellow 'loaders know what sort of response they can expect if they encounter such issues.