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From a tactics/training standpoint, this was a disaster.
Your first clue things are going badly is when a guy spray paints the wall and produces a weapon. That generally doesn't bode well.
When said person starts ordering certain people to leave and others to stay, that historically means that he's singling out people he intends to harm.
If you're going to play the hero and engage the bad guy, you'd better be able to stop him, because if you fail, there's a good chance that you're the one who pushed him over the edge. That stupid woman with the purse could have gotten other people killed in addition to herself.
When an irrational, armed person displaying the above behaviors comes around the desk, gets within arms' reach, and turns his back, act. It may be your last chance.
Lastly, if you have a chance to negotiate with someone like that, taking a condescending tone and suggesting that they're trying to perform suicide by cop is not the best way to calm them down.
The people in that room have no idea how fortunate they are.
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Sometimes it’s nice not to destroy the world for a change.
--Randall Munroe
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