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The serial number would help them know which part to send you. A Model 85 made in the early 90s may not use the exact same parts as one made last year. If they just sent out random parts and didn't fit your gun, you'd be in the same boat as before, and they'd be out two sets of parts.
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This and the liability if they sent the wrong parts and someone got hurt because of it. Also, without a legitimate serial number there is no real evidence you really have a gun that needs parts.
Then there's the question if you aren't smart enough to find the serial number, should you really be working on a firearm yourself.......