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I've had good luck with the techs, but I've never asked them a question that didn't involve some back-and-forth and walking around and inspecting the issue from all sides. I have been disappointed with a couple of the tools I've bought, though that is their maker's fault, and not Brownells. I had to use my lathe to bore out and sleeve a bolt lug lapping tool that didn't run true, and remake its plunger head so the edges didn't bottom out on the radius of the inner edges of the boltface recess. I had to get the use of a surface grinder to true all the perpendicular and flat surfaces of an expensive trigger jig. But parts? I've had no trouble with them other than justifying the cost of some of them.
Nick
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