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Originally Posted by skoro
Your "friend" hasn't trained that dog even to the most basic level of responding to her commands.
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Not only that, but she has no idea how to give those commands in the first place. Screaming hysterically at her dog is the
worst thing she could have done at that moment: All that does is rile the dog up and make it think its owner is in distress, which can make aggressive behavior even worse.