I can't say I'm suprised.That is one problem with using a debit card and dealing with a company like botach that inconsistantly communicates with customers.Besides everything you have heard them accused of doing to their customers,they also have stolen product design from Kelly Wordon according to his own public statements,and have the knock-offs made overseas.The company and owner have no ethics in my opinion.I dealt with them one time,and it was not a good experience,lucky for me I lost no money.There are so many great vendors out there, I don't understand why people still purchase from them.I'd rather pay a little more with another dealer and have a smooth purchase and not support a company of little to no ethics.
Some info on the story:
http://www.kellyworden.com/bkbotach.html