[dgludwig]

There are plenty of excuses for why a semi-auto pistol malfunctions, to include, but not limited to, the following: insufficient "break-in", failure to clean a new pistol before its first use, bad and/or dirty magazine(s), "limp-wristing" and the "wrong" ammunition in terms of brand and/or type. All of these potential reasons should be investigated before condemning the pistol, I suppose, but sometimes the problem really is the gun. And that's when good customer service from the factory becomes relevant and important.
No gun is perfect. Shoot even a clean one enough times and it will malfunction, sooner or later. Admittedly, based on the design, workmanship, materials, etc., some will malfunction sooner than others.