The Firing Line Forums - View Single Post - Bad Customer Service from Lee Precision...they called me a liar!!!

Quartus · June 25, 2004, 11:34 AM

I think you're reading me wrong, Rich. I'm not interested in pillorying him. I do applaud him for coming to a public forum and apologizing, and I don't expect him to make public every detail of what he's doing to make things right with stinger.

All I'm saying is that I don't see evidence that he understands what the root problem is. The "You're a liar" problem is the RESULT of a wrong idea - the idea that UPS's word is Gospel truth, and any disagreement between a customer and UPS is automatically resolved in UPS's favor.

That's backwards. It's equivalent to you telling a customer he's a liar because the USPS says they delivered his copies of SWAT, and the customer says he didn't get them.

June 25, 2004, 11:34 AM	#20
Quartus Senior Member Join Date: May 8, 2001 Location: Virginia Posts: 3,823	I think you're reading me wrong, Rich. I'm not interested in pillorying him. I do applaud him for coming to a public forum and apologizing, and I don't expect him to make public every detail of what he's doing to make things right with stinger. All I'm saying is that I don't see evidence that he understands what the root problem is. The "You're a liar" problem is the RESULT of a wrong idea - the idea that UPS's word is Gospel truth, and any disagreement between a customer and UPS is automatically resolved in UPS's favor. That's backwards. It's equivalent to you telling a customer he's a liar because the USPS says they delivered his copies of SWAT, and the customer says he didn't get them. __________________ . Better to know what you don't know than to think you know what you don't know.