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I doubt they received your communications as they would surly have responded quickly to it. They are working too hard to stay in business than to ignore letters
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One letter, two e-mails, three faxes and several phone calls (once I figured out the phone trick), all ignored.
You should try calling that phone number. They have an excellent phone system which is apparently designed so that no human employee need ever respond to an incoming call, no matter what buttons the desperate caller pushes, and let me tell you it works very well!
We normally wouldn't make statements like this on a web forum, but at the request of a number of law enforcement agencies we began a project to make a stock for Ithaca guns and all we needed was a little information (literally, just a thread specification) to help things along. The complete absence of response from Ithaca was very frustrating, to say the least. We are not at all surprised that people assume they have gone out of business.
In the end we ordered a bolt from Numrich and measured the threads.