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Its not about being kind, but performing the action that will work best.
Now lets say after I asked the man "How can I help you?" then he took a swing or charged at me. I have been in fights before and I am not afraid of getting hit by a punch. I think the use of weaponry is sometimes because people are afraid of getting hit by a punch. I can tell you that bruises do heal quickly. Broken bones take months to heal. However, using a weapon may have fatal consequences to either party.
Before asking "How can I help you?", positioning yourself at a distance and getting ready for the man to charge at you is key. Its probably best to let him beat up the chairs against the floor first. The broken chairs can easily be replaced and he is probably just venting. Allowing him to exhaust himself before approaching is another key. Sometimes just ignoring the situation and allowing the man to beat up the chairs is the best avenue. Then when he is calmer after beating up the chairs, then you apprpach to ask how you can help.
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