I'm unfamiliar with Indiana law on this point, so I'm afraid I may not be of much help in figuring out what legal steps that you could take. On a more practical note, how far away is the issuing agency? If they won't answer phone calls, with they respond to you standing at the window, saying, "Excuse me, ma'am? I have a question . . ." ?
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I'm a lawyer, but I'm not your lawyer. If you need some honest-to-goodness legal advice, go buy some.
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