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Old August 7, 2008, 12:23 PM   #1
Conn. Trooper
Senior Member
 
Join Date: December 12, 2007
Location: Connecticut
Posts: 530
Kel-Tec Customer Service

While taking my P32 Kel Tec apart the other day, in the barn, the cleaning stuff makes the little woman sick, I lost the spring catch off of the spring. Whatever its called, the little metal thing that holds the spring into the bottom of the slide on a P32. Gone forever in my messy barn.

Called KelTec today and asked about ordering one. The lady on the phone, who spoke english, knew exactly what I needed, and was very polite, told me they were on hand and would mail out today. I asked how much for the part (with credit card in hand) and she says "No charge." I said "Wow, thats great, thank you." Then I asked " Ok, thats great, but its my back up gun for work and I need it, can I pay extra to get it mailed overnight." She says "it will go out today if I have to go to the post office myself."

+1 for KelTec. This is a smaller company, and they are under no obligation to replace a part that I lost, for a gun that I bought used 2 years ago for $160.
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