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sounds like your pawl adjustment is off. I am very surprised the Hornady rep did not mention this when you called them. I am pretty sure there is a segment on the DvD which came with your machine that demonstrates this and how to correct it. The pawls wear with age and require adjustment every now and then
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“How do I get to the next level?” Well, you get to the next level by being the first one on the range and the last one to leave.” – Jerry Miculek
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