Good tips, Cap.
But if you are in an urban area, number 2 could actually be sort of a problem. Operators on these lines get used to hearing "He shootin! #$&^% he shootin! Aaaaaw lord he shootin!" or something simmilar when there is a violent situation taking place. It's what they expect to hear. If you sound too calm, they may not take you seriously. Clear communication is good, but if you sound like an air-traffic controller they may not believe that the situation is as bad as you say.
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