The Firing Line Forums - View Single Post - Wilson Combat/Scattergun Technologies VERY BAD Customer Service!!They Are Thieves!!

springfieldmaniac · July 14, 2004, 11:29 AM

I will try to make this short and to the point.I'm not posting this to force a resolution.I have given them two opportunties to correct the problem,in which all I met with was reluctance and rudeness.To make a long story short I sent my Brand new Remington 870HD to Wilson Combat for their Remington Steal Package with Trak lock sights and armor tuff finish.Not including the shipping charges this was incredibly expensive at a cost of about $450.00.In the advertisement for this package they fail to mention that they utilize the brand new "take-off" parts from the express guns they purchase from Remington and build their combat shotguns.Well the Remington Steal Package rebuild is a seperate issue to my main complaint here.So I won't write a lengthy statment on that subject,although they screwed me on that issue in addition to the following.The biggest problem is they refused to warranty a defective finish.My father and I went to the range 1-2 weeks after getting by gun back from Wilson.After we cleaned our guns.I was using a brand of gun scrubber and some gun solvent(Eezox) There was a small pool of liquid at the end of the barrel and magazine extension that I wiped dry with a cotton rag.To my suprise the finish started coming off.Similar to how paint would react to paint remover,just to give you a mental picture.When I looked at the mag tube,it was bare metal,there was no parkerizing under the Gun Kote finish that is part of the process.This Armor-Tuff finish was anything but "tuff" This is the same finish they advertize as being able to withstand 24hour submersion in gasoline hydrochloric acid and other strong chemicals.For those that do not know Armor-Tuff is comprised of parkerizing the parts and then spraying them with what in reality is Gun Kote and then curing the finish with heat.Well,I don't know what happend to mine,not properly prepped?bad batch of Gun Kote? No parkerizing?Apparantly!Somone forgot a step or two?Frankly what went wrong is their problem to figure out.Well,I e-mail them and ask them to pick-up the gun via courier on their dime and refinish my gun just in parkerizing alone and refund the difference in the finish costs between parkerized and "armor tuff" price,about a $125.00 difference.At this point the finish does not impress me,I do not need any further or future incoviences,so my request is more than fair.To redo the finish it has to be reparkerized anyhow.Well after having my gun for several days.Here is the in what my opinion is a rude response I got from Wilson Combat.I just love the part when they accuse me of using something "abrasive" on the finish.Why don't you just call me a liar after I explained in detail the circumstances surrounding the finish problem!

Dear Ralph,
We have looked over your gun, and we will be shipping it back to you today. Per my supervisor "It looks like he took an abrasive to it, which is not covered under warranty." We have done you a service and payment will not be reimbursed. I know you felt the job should have been done with Wilson parts, it says clearly in the catalog "Remington Steal" We are not going to parkerize the gun either, this is not cost effective for our company. I will apologize for you being the 1 out of 100% that is not happy with our work, and suggest that you find a company you will be happy with.

Sincerely
Mary

PS. If you have any further inquires please refer them to [email protected]

I called the so called "Supervisor" who was worthless after speaking with him for 20 minutes,he offered no resolution and only demanded that I e-mail him all the e-mail correspondance.The e-mails we exchanged have no bearing on the issue.He said,we have never had this happen before.He also stated it was not a simple matter,that the gun sights would be destroyed in refinishing the gun.So apparantly I was suppose to give them 450.00 for this work to be done,have the finish come off with regular gun cleaning chemicals.Then go out and have somone else fix their mistake at my cost of refinishing and eating the cost of the new Trak-lock sights expense because they find themselves in the unique position of never having to warranty their finish before.A simple apology and offer to fix the problem would have been acceptable.Now since they have decided to steal money from me and not abide by their own warranty and customer service creed,I have disputed the credit card charge,and will be posting my experiences on all the boards and report them to the BBB as time permits.They really blew it,and added insult upon injury.I recommend anyone contemplating doing business with this company consider utilizing your money with a company that doesn't make false claims about the products,and the refuses to make good on their warranty.
R.Swanno

July 14, 2004, 11:29 AM	#1
springfieldmaniac Member Join Date: May 22, 2004 Posts: 68	Wilson Combat/Scattergun Technologies VERY BAD Customer Service!!!! I will try to make this short and to the point.I'm not posting this to force a resolution.I have given them two opportunties to correct the problem,in which all I met with was reluctance and rudeness.To make a long story short I sent my Brand new Remington 870HD to Wilson Combat for their Remington Steal Package with Trak lock sights and armor tuff finish.Not including the shipping charges this was incredibly expensive at a cost of about $450.00.In the advertisement for this package they fail to mention that they utilize the brand new "take-off" parts from the express guns they purchase from Remington and build their combat shotguns.Well the Remington Steal Package rebuild is a seperate issue to my main complaint here.So I won't write a lengthy statment on that subject,although they screwed me on that issue in addition to the following.The biggest problem is they refused to warranty a defective finish.My father and I went to the range 1-2 weeks after getting by gun back from Wilson.After we cleaned our guns.I was using a brand of gun scrubber and some gun solvent(Eezox) There was a small pool of liquid at the end of the barrel and magazine extension that I wiped dry with a cotton rag.To my suprise the finish started coming off.Similar to how paint would react to paint remover,just to give you a mental picture.When I looked at the mag tube,it was bare metal,there was no parkerizing under the Gun Kote finish that is part of the process.This Armor-Tuff finish was anything but "tuff" This is the same finish they advertize as being able to withstand 24hour submersion in gasoline hydrochloric acid and other strong chemicals.For those that do not know Armor-Tuff is comprised of parkerizing the parts and then spraying them with what in reality is Gun Kote and then curing the finish with heat.Well,I don't know what happend to mine,not properly prepped?bad batch of Gun Kote? No parkerizing?Apparantly!Somone forgot a step or two?Frankly what went wrong is their problem to figure out.Well,I e-mail them and ask them to pick-up the gun via courier on their dime and refinish my gun just in parkerizing alone and refund the difference in the finish costs between parkerized and "armor tuff" price,about a $125.00 difference.At this point the finish does not impress me,I do not need any further or future incoviences,so my request is more than fair.To redo the finish it has to be reparkerized anyhow.Well after having my gun for several days.Here is the in what my opinion is a rude response I got from Wilson Combat.I just love the part when they accuse me of using something "abrasive" on the finish.Why don't you just call me a liar after I explained in detail the circumstances surrounding the finish problem! Dear Ralph, We have looked over your gun, and we will be shipping it back to you today. Per my supervisor "It looks like he took an abrasive to it, which is not covered under warranty." We have done you a service and payment will not be reimbursed. I know you felt the job should have been done with Wilson parts, it says clearly in the catalog "Remington Steal" We are not going to parkerize the gun either, this is not cost effective for our company. I will apologize for you being the 1 out of 100% that is not happy with our work, and suggest that you find a company you will be happy with. Sincerely Mary PS. If you have any further inquires please refer them to [email protected] I called the so called "Supervisor" who was worthless after speaking with him for 20 minutes,he offered no resolution and only demanded that I e-mail him all the e-mail correspondance.The e-mails we exchanged have no bearing on the issue.He said,we have never had this happen before.He also stated it was not a simple matter,that the gun sights would be destroyed in refinishing the gun.So apparantly I was suppose to give them 450.00 for this work to be done,have the finish come off with regular gun cleaning chemicals.Then go out and have somone else fix their mistake at my cost of refinishing and eating the cost of the new Trak-lock sights expense because they find themselves in the unique position of never having to warranty their finish before.A simple apology and offer to fix the problem would have been acceptable.Now since they have decided to steal money from me and not abide by their own warranty and customer service creed,I have disputed the credit card charge,and will be posting my experiences on all the boards and report them to the BBB as time permits.They really blew it,and added insult upon injury.I recommend anyone contemplating doing business with this company consider utilizing your money with a company that doesn't make false claims about the products,and the refuses to make good on their warranty. R.Swanno Last edited by springfieldmaniac; July 15, 2004 at 12:56 AM.