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CowTowner · March 19, 2013, 03:44 PM

Richard will now know who I am and I'm good with that.

I received my Enfield K kit yesterday.
Opened it up and played with it a little, but since there were no "instructions", I figured I'd send Richard an email today and ask what this, that and the other did and how so I understood the kit better.
Instead of replying to the email, he called me and answered all my questions in plain English. After our conversation I felt I had gotten excellent customer service.

Thanks for going the extra mile, Richard.

March 19, 2013, 03:44 PM	#11
CowTowner Senior Member Join Date: October 17, 2007 Location: Cowtown of course! Posts: 1,747	Update to my previous posts Richard will now know who I am and I'm good with that. I received my Enfield K kit yesterday. Opened it up and played with it a little, but since there were no "instructions", I figured I'd send Richard an email today and ask what this, that and the other did and how so I understood the kit better. Instead of replying to the email, he called me and answered all my questions in plain English. After our conversation I felt I had gotten excellent customer service. Thanks for going the extra mile, Richard. __________________ NRA Chief Range Safety Officer, Home Firearms Safety, Pistol and Rifle Instructor *“Today, we need a nation of Minutemen, citizens who are not only prepared to take arms, but citizens who regard the preservation of freedom as the basic purpose of their daily life......”* President John F. Kennedy