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To kraigster414: Take exception if you wish to my "negative" remark...
When I wrote my answer I was not even thinking anything "negative" about Dillon...I was thinking that before a customer service rep is a company person they are first just a human being in a job that has to deal with lots of people's concerns and complaints every day.
And the particular problem reported by the caller had a quick solution that would solve the callers problems (regardless of root cause) and would allow the customer service rep to move onto other callers having problems that are not so easily resolved instead of having to do an in-depth analysis-paralysis on a problem that has such a known simple solution (again regardless of root cause).
And so as to not waste anymore band-width on my "negative" comment that is all I am going to comment on my comment.
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BigBoreKindaGuy
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