Quote:
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"i cant tell you why but someone higher up told me or ordered me to do thing s this way".
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Sounds like code for "I don't want to spend the next 10 minutes having a discussion about why I should bend my new rule for your special case." Not saying you're the type who would beg & plead for him to bend his rule in his store, but many folks would and he's probably learned by now that this is an easy way to preempt the whining.