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Telling us vague descriptions such as "literally into pieces" and painting a broad brush that S&W is being jerks for no reason or the OP isn't providing key information is the pot telling the kettle is black. Looks like to me the OP has provided fairly accurate information in good faith. Also, have you took the 2 seconds and clicked on the pic the OP provided? The frame is cracked wide open. There is no viable repair to a polymer frame that's cost effective and making it "new" again from a manufacturer's standpoint. They have the right to repair or replace at the manufacturer's choice.
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