The Firing Line Forums - View Single Post

gungrl · August 30, 2011, 10:13 PM

I originally visited their store when they first opened almost a year ago. I had the same experience as other guys on this forum. My husband bought me a new Sig that was jamming and needed some maintanence. It took them 3 weeks until I got it back and they had quoted me one week. I was upset and didn't go back UNTIL now. The next nearest Gun Smithing store is quite a drive so I decided to give them another shot. They had moved a few doors over. This time I had a nice 1920's Colt my husband gifted to me and I wanted it reblued and needed the grips fixed. My hands are really small. They not only had it done faster then they quoted me (4 weeks quoted, and had it done in 2) but they also help find me a Glock 19 that I wanted! I complained about how angry I was after I saw them in the old shop and they apologised and said that the shop now has more appreciation for thier customers and that there have been some changes made. I can't remember who I spoke to a year ago but this wasn't the same guy so I am guessing new management? The store looks a little rough, but they have restored my confidence in them and they have proven themselves with the quality of work they have done for my guns. I am looking to get my husband's AR Duracoated soon and I can't wait! In my opinion, these guys have cleaned up their act, now they need to clean up their shop!

1 being bad, 10 being excellent

Cleanliness of shop: 3 (looks like they just moved in!? forgot to ask)
Friendliness of staff: 9
Wait Time: 8
Pricing: 9
Answering My Questions: 10
Not treating me like I'm a retarded female who knows nothing about guns:10

I can appreciate guys who respect me and answer my questions seriously and don't talk down to me. I went to buy a new gun from Guns Galore and they talked to me like I was in 5th grade! duh! This is the trigger? Seriously guys! My husband now comes along with me and a few of his buddies have too and we are all satisfied with the quality of work. ESPECIALLY with my 20's colt! There's a guy there that does specifically antiques and I haven't found anyone else that will work on collector's pieces that does as good a job as him. VERY Detailed. I was shocked by the work he did on the grip! Better then any other collector pieces of mine! I think I am going to bring the rest of them there and see if they can tweak what was already done. Prices are fair. Cheaper than others I have had work done for, but only by a little. $10 here, $20 there, but it adds up. I will comment again after I use them next month and I will keep up the status and see if things change. They were jerks when I went in a year ago, but this time they had a "customer is always right" attitude....we'll see!!!!

August 30, 2011, 10:13 PM	#3
gungrl Junior Member Join Date: August 30, 2011 Posts: 3	Mixed Reviews I originally visited their store when they first opened almost a year ago. I had the same experience as other guys on this forum. My husband bought me a new Sig that was jamming and needed some maintanence. It took them 3 weeks until I got it back and they had quoted me one week. I was upset and didn't go back UNTIL now. The next nearest Gun Smithing store is quite a drive so I decided to give them another shot. They had moved a few doors over. This time I had a nice 1920's Colt my husband gifted to me and I wanted it reblued and needed the grips fixed. My hands are really small. They not only had it done faster then they quoted me (4 weeks quoted, and had it done in 2) but they also help find me a Glock 19 that I wanted! I complained about how angry I was after I saw them in the old shop and they apologised and said that the shop now has more appreciation for thier customers and that there have been some changes made. I can't remember who I spoke to a year ago but this wasn't the same guy so I am guessing new management? The store looks a little rough, but they have restored my confidence in them and they have proven themselves with the quality of work they have done for my guns. I am looking to get my husband's AR Duracoated soon and I can't wait! In my opinion, these guys have cleaned up their act, now they need to clean up their shop! 1 being bad, 10 being excellent Cleanliness of shop: 3 (looks like they just moved in!? forgot to ask) Friendliness of staff: 9 Wait Time: 8 Pricing: 9 Answering My Questions: 10 Not treating me like I'm a retarded female who knows nothing about guns:10 I can appreciate guys who respect me and answer my questions seriously and don't talk down to me. I went to buy a new gun from Guns Galore and they talked to me like I was in 5th grade! duh! This is the trigger? Seriously guys! My husband now comes along with me and a few of his buddies have too and we are all satisfied with the quality of work. ESPECIALLY with my 20's colt! There's a guy there that does specifically antiques and I haven't found anyone else that will work on collector's pieces that does as good a job as him. VERY Detailed. I was shocked by the work he did on the grip! Better then any other collector pieces of mine! I think I am going to bring the rest of them there and see if they can tweak what was already done. Prices are fair. Cheaper than others I have had work done for, but only by a little. $10 here, $20 there, but it adds up. I will comment again after I use them next month and I will keep up the status and see if things change. They were jerks when I went in a year ago, but this time they had a "customer is always right" attitude....we'll see!!!!