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I never have tried to return anything. I haven't had to. Pretty good quality stuff.
Bought a pair of Pentax binoculars from them and was surprised while reading the manual that the binoculars weren't waterproof. I went back and looked over the catalog. Their waterproof binoculars are listed as such in the catalog. My fault...not theirs. I've been around long enough to check things out before I commit.
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