The Firing Line Forums - View Single Post - RCBS

codefour · February 7, 2013, 12:22 AM

I have had nothing but stellar customer service from RCBS. They never questiond what happened but only asked for my address. And what do ya' know, a new parts always showed up three days later.

My father broke the shell plate pawl and arm (auto-indexes the shell plate) by short stroking my Pro 2000 press. I explained to RCBS it was strictly operator error. They refused to take my credit card info! I told the rep I felt guilty not paying for something that was clearly misuse. The rep replied, "well, are you a dedicated RCBS customer?" I replied I was. The rep replied, "well we like to keep it that way and your parts are in the mail" and he hung up. They shipped the parts free of charge.

February 7, 2013, 12:22 AM	#2
codefour Senior Member Join Date: April 2, 2012 Posts: 114	I have had nothing but stellar customer service from RCBS. They never questiond what happened but only asked for my address. And what do ya' know, a new parts always showed up three days later. My father broke the shell plate pawl and arm (auto-indexes the shell plate) by short stroking my Pro 2000 press. I explained to RCBS it was strictly operator error. They refused to take my credit card info! I told the rep I felt guilty not paying for something that was clearly misuse. The rep replied, "well, are you a dedicated RCBS customer?" I replied I was. The rep replied, "well we like to keep it that way and your parts are in the mail" and he hung up. They shipped the parts free of charge.