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It does bring up a good training discussion, especially for those who train CHLs. It is important to convey that there aren't any set of "magic words" that are going to get you out of a bad situation.
Another thing I don't think gets enough emphasis is non-verbal communication. For example, your open palms facing towards a potential threat, hands forward about chest high (like "Hands up" done halfway) is pretty much universally recognized as a non-confrontational gesture - at the same time, it keeps your hands where you can block attacks or begin presenting a weapon if necessary.
One of the few good things about this case, is that it provides a really valuable teaching point - especially with the available video.
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