Hey there!
Thanks for the response.
I didn't go up the chain. I was so taken aback I just told the guy that firearm owners were a very vocal group and that I would spread the news about my experience with them as far and wide as I could.
I've been pretty impressed with Savage up until now. I thought that as good as my other Savage rifles were, that the whole company must be really packed tight, all up and down the line. I thought they would at least put forth some effort. Well, you know what they say about assuming - lol.
I've had bad customer service experiences with other companies (Para Ordnance for one - years ago - but at least they fixed the problem) but this guy was just... wow. Sleeping? Deaf?
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