Quote:
Sounds like an "attaboy", to me........
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sounds more like a "ya well thank you for your opinion" to me .
Some how all to many of us seem to forget that companies have the right to refuse service or dictate what service they provide.
So in other words , what im reading is that the person writing you that e-mail has told you, in a tactful way , that they will decide whats in their best interests .
If its in their best interest , they will change , if not , well I wouldn’t look for them to change their polices any time soon