I also recently had a bad experience with this vendor.
When I started calling, I got an answer at 7:30 local time
and was told by a lady with an accent that customer
service wasn't yet open or available. So I called back
later and asked for customer service. Got the same lady
now posing as a customer service response person.
The long and short of it was that I got a credit a month
later and was left with an impression this is an outfit
run out of a backroom somewhere. For two months they
gave me a UPS tracking number for a package they never
gave over to UPS. Reason: items were not in stock.
Yes, they are still up to their strange ways... as we speak.