Gotta agree with BB on this one. Granted, you had a legitimate complaint, but starting off the resolution process with a thinly-veiled threat wasn't the way to go.
At least you didn't go with the "What are you going to do to make me 'whole' again?" route - that one ticks me off.
Last edited by ScottRiqui; April 20, 2013 at 10:40 AM.