Richard will now know who I am and I'm good with that.
I received my Enfield K kit yesterday.
Opened it up and played with it a little, but since there were no "instructions", I figured I'd send Richard an email today and ask what this, that and the other did and how so I understood the kit better.
Instead of replying to the email, he called me and answered all my questions in plain English. After our conversation I felt I had gotten excellent customer service.
Thanks for going the extra mile, Richard.