You don't get much help at all at the big stores. I had a Browning rifle that I bought from Sportsmans Warehoused and it had a problem right off the bat. Took it back to them and they wouldn't even look at it. Or call the company about it.
They just said there is nothing they can do and I have to get a hold of the company.
I called Browning and they were great about taking care of it.
I don't think Wally World hires anyone that knows anything about guns. As long as they can read the price tag and take the money that's good enough.
Most of the little stores are more one on one and try to take care of their customers. From my experiences.
I am curious to see what they find out also, if they do anything at all.
I will post what the outcome is.