SA is the best CS in the industry.... I know.. I deal with all of them on a daily basis usually. SA has been really backed up, they also suspended our pro-staff orders (personal orders for dealers) for at least 60 days.
Just be patient with them, everyone is extremely busy, and you can blame your elected idiots... I mean officials for that. SA will make it right though... they always do.
I have their Lightweight Champion Operator, with Armory Kote as well... I love that gun. I know its not made as well as some of the higher end 1911's out there, but it certainly holds its own side by side with them.