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Old January 31, 2013, 06:40 PM   #14
Senior Member
Join Date: April 12, 2006
Location: NKY
Posts: 11,637
They must be swamped. Their customer service is some of the best in the business. Keep trying till you get a live person and they should take care of you.

As an FYI..... They might want to see some better pictures of the problems before they decide on a course of action. I'd work on getting those so you can can provide them instantly.
"He who laughs last, laughs dead." Homer Simpson
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